Designing security systems, especially integrated ones, is a process that involves many tools and techniques. At RATECH, design is treated as the most important element of our work, as it facilitates the work during the installation or integration phase, as well as clarifies in advance all the requirements and concerns of the client. Good design limits issues left to chance or eventual change.
RATECH has dedicated staff for design. They attach importance to the design tools and objectives of security systems, as well as to the roles of design team leaders and team members.
Drawings are the heart of the design. They illustrate the designer’s concept of how the system relates to the building and the relationship of the equipment to their physical environment, to the cable and power grid, to each other, and the users.
The technical specifications of the project and the products used are very important, as they not only describe what the system is designed for and what it can do, but they also take legal priority in the event of a conflict over system functionality.
Security systems are interconnected with many other systems and equipment, installed in the respective environment: electrical systems, doors, structures, elevators, lighting, etc. Good integration of these elements is crucial for the functioning of the project according to its purpose.
Specifying the right products for the project has a big impact on the success or failure of the designed system. The designer must have enough space to choose between different brands and product categories to address all customer requirements.
At RATECH we pay a lot of attention to the creation and organization of the design team. The project manager is the person responsible for coordinating the staff and all parts of the project, to submit a project that meets all client requirements. The client has the opportunity to have direct contact with the project manager throughout the project design work.
Customer management is the process of managing the relationship between the company and the customer. The most important aspect of client management is keeping the project within the defined purpose, deadline and budget.